Policies

Policies are subject to change without prior notice.

PLEASE READ THIS AGREEMENT CAREFULLY PRIOR TO PLACING AN ORDER, ENROLLING IN A LIVE TRAINING, COURSE OR MEMBERSHIP WITH THE NATIONAL EXERCISE SPORTS TRAINERS ASSOCIATION (“NESTA”). THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND NESTA. BY CLICKING THE “I AGREE” BUTTON, OR BY ORDERING, ENROLLING IN A LIVE TRAINING, COURSE OR MEMBERSHIP WITH NESTA, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT CLICK “I AGREE” AND DO NOT COMPLETE OR PLACE THE ORDER.

DISCLAIMER: THE PERFORMANCE EXPERIENCED BY THE USER COMMENTS AND TESTIMONIALS ON THIS PAGE AND/OR OUR WEBSITE IS NOT WHAT YOU SHOULD EXPECT TO EXPERIENCE. COMPANY HAS NOT INVESTIGATED OR SUBSTANTIATED ANY OF THE USER COMMENTS OR CLAIMS. SOME OF THE USERS MAY, IN SOME CASES, BEEN INCENTIVIZED TO SUBMIT THEIR COMMENTS, AND COMPANY HAS NOT VERIFIED THE FIGURES QUOTED IN THEM.

If you do not understand our policies, please contact us prior to ordering.

Shipping Fees
The fees listed below are estimated shipping fees. Additional shipping fees may apply depending on destination and final weight of the package.

Within the Continental U.S.: $7.95
Military Addresses: $7.95
U.S. Hawaii, Alaska, Puerto Rico: $25.00
Canada Standard: $18.05
International Standard: $29.90

All shipping charges are non-refundable. If you require expedited shipping please call our offices at 877-348-6692 for a shipping quote and expected delivery timeframe.

Delivery of Materials
NESTA reserves the rights to use any shipper necessary to deliver NESTA programs.  NESTA uses UPS or USPS within the Continental U.S. All international orders including Canada are shipped Global Priority / Express Mail. If the student requests a carrier not listed here, additional shipping and handling fees will apply. Delivery times cannot be guaranteed. See the chart below for estimated delivery time frames for U.S and other countries around the world:

Destinations & Estimated Delivery Time Frame
(NOT guaranteed)
Inside the Continental U.S. 5-8 business days
Hawaii, Alaska, Puerto Rico 2-5 business days
Canada 5-10 business days
Central and South America* N/A
Caribbean* 8-15 business days
Europe* 8-15 business days
Africa* 8-15 business days
Middle East* 8-15 business days
Asia* 8-15 business days
Australia 8-15 business days

NOTE:
Estimated delivery time frame. Your order may arrive sooner than what is listed above. Delivery time frames are dependent on the carrier, final destination and customs, if any. NESTA is not responsible for non-delivery of items once it has left our facilities. All shipping charges are non-refundable.

Some countries have frequent shipping flights and smooth trade relations with the US. Customers from these countries will receive their packages quickly. Other countries have less frequent shipping flights and may be subjected to more inspections. Shipping times to these countries can be significantly longer. Some areas of the world have slow postal service. Customers in these countries may be subjected to a long wait. All shipping charges are non-refundable.

Shipping Operations
Orders are shipped from our warehouse in California Monday through Thursday excluding major holidays. All orders placed after 12:00 PM PST, will ship out the following business day or you will be notified within five (5) business days of any delay in shipment. Keep in mind that delivery time does not include order-processing time. Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect address.

XSport Personal Training Workshop (LIVE TRAINING) Cancellation Policy
Cancellations must be made 7 days prior to the beginning of the scheduled workshop in order to receive a full refund. If the current registrant decides to cancel the workshop within 6 business days of the workshop date or is a no-show all together, there is no refund. No exceptions.

Online Delivery, Digital and Downloadable Programs
All online delivery, digital and downloadable programs are non-refundable.

Online MMACA Program and Membership Refund Policy
Please refer to the MMACA Policies Page.

Polar Manufacturer's Warranty
The original purchaser of this heart rate monitor is backed by a limited warranty that states that this product that the product will be free from defects in material or workmanship for two years from the date of purchase.

Note: Polar heart rate monitors are precision instruments; consumers are not advised to change their own battery. Polar recommends that all service be done by an authorized Polar Service Center which will include a warranty for 90 days on repairs and 6 months for batteries.

Payment Methods
All courses must be prepaid in full prior to shipment. No personal checks, C.O.D's or purchase orders are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks. NESTA does not offer payment plans, payment is due in full prior to shipment.

Shop online with confidence with the American Express® Card! When you use the Card for online purchases, our Online Fraud Protection Guarantee means you will not be held responsible for any unauthorized charges.

Ordering
You may order secure online 24 hours a day! You will receive all the material and benefits shown for that program when you place your order. Program materials will be sent after check has cleared. Credit card orders will be processed immediately. Any fraudulent use of a credit card is punishable to the fullest extent of the law.

Discounts or Sale Pricing Offers
Offers given after a program has been purchased will not be adjusted. Pricing is "as listed" at the time of purchase. No credits or adjustments will be issued after a program is purchased.

Exchanges
There are no exchanges once a program(s) has been shipped from our facility.

Administration Fees
If a student requires additional documentation from NESTA (copy of certification, verification of certification, transcripts etc.) the student will be responsible to pay $25 for additional assistance outside of the normal customer support assistance.

Packaging Errors
If material(s) are missing from your shipment, NESTA cover any expenses involved with making the order correct. You must notify our customer service department within 30 days upon the receipt of your order.

DVD's, CDs, equipment, and products that are damaged during shipping from our warehouse will be replaced but you must notify our customer service department within 30 days upon the receipt of your order. Requests for replacements parts must be made within the initial 30 days upon receiving your order. Requests made after 30 days will incur shipping fees. NESTA cannot replace programs that are no longer in production or have been discontinued.

Lost or Stolen Materials
NESTA is not responsible or required by law to replace any lost or stolen materials once an order has left our facility.

Program Transfers
Students may transfer a purchased educational program to another person as long has the exam has not been completed and/or the student has NOT received a certificate. All program transfers must be submitted in writing to NESTA, along with the new students name and contact information and signature from the student who originally purchased the program. Transfers will not be acknowledged or accepted without prior written notice. Please send your request by mail, attention: NESTA Customer Service Dept, 30245 Tomas, Rancho Santa Margarita CA 92688.

Privacy Policy
NESTA will not discuss a student’s account with anyone other than the student, unless the student provides permission in writing. Limited student information (verifying membership or graduate) information can be released to an employer unless the student has requested to seal their records.

NESTA will NOT release the following information to anyone other than the student:

* Student contact information (email, address, phone number, etc.)
* Exam scores
* Payment information
* Student history

Students can opt-out of our verification program and keep their records sealed at anytime. Please send your request by mail, attention: NESTA Opt-Out Division, 30245 Tomas, Rancho Santa Margarita CA 92688.

Periodically, we will distribute an email or direct mail to let you know about local workshops, new programs, and special announcements.

Disputing Marks
You have up to three weeks after you return your distance learning course material for grading to dispute any portion. After that point, all grades are final.

Graduates
We cannot guarantee employment at any particular facility after course completion. Look where some of our graduates are working now.

Mission Statement, Philosophy & Code of Ethics

Limitation of Liability
Under no circumstances shall NESTA be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, NESTA shall include the National Exercise & Sports Trainers Association, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

When you order any NESTA (or NESTA affiliate) educational or business program, you accept and agree to adhere to the NESTA Code of Ethics. You hereby certify that the information given to NESTA is true, complete and correct. You further understand if any of this information is later determined to be false, NESTA reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that NESTA certification does not certify or in any way guarantee the quality of your work as an NESTA-certified professional. You therefore agree to indemnify and hold harmless NESTA, its officers, directors and staff from any claims due to negligence, omission or faulty advice that I may give to clients as a NESTA-certified professional. I understand that NESTA is not responsible for any actions or damages from any person arising out of my work as an NESTA-certified professional.

If you do not understand our policies, please contact us prior to ordering.

Returns

Return Policy

• Online delivery, digital and downloadable programs are non-refundable
• Monthly membership fees are non-refundable
• Exam/retest fees are non-refundable
• Shipping fees are non-refundable
• Clothing is non-refundable
• Polar Watches are non-refundable whether purchased separately or in a bundled program

If you decide not to continue with a NESTA CD/DVD home study program(s), you may return the program within 30 days of purchase. If you have had program more than 30 days, or if you have taken the exam and have passed or failed, or received a certificate there is no refund. All sales are finial after 30 days from the purchase date.

Regardless of the condition (opened, unopened or damaged) of the program(s) a 10% reprocessing and handling fee applies to all returns. This fee is calculated on the cost of the course material(s) only. A Return Authorization Number is required prior to returning any program within 30 days of purchase. (Please see Return Authorization Information below).

Return Authorization Information:

All returns must include our assigned Return Merchandise Authorization Number (RMA#). We will not accept any returned program without our RMA#. The program will be returned.

You can obtain RMA # by completing our online RMA request form.

We will process your request within 48-72 business hours upon receiving your request and you will ONLY be notified by e-mail of the next steps. You will NOT be contacted by phone.

NESTA reserves the right to refuse an RMA or to issue only one RMA per returned program. If you do not request an RMA number we will not accept the returned item.

PFT Proctored Exam Policies

PFT Proctored Exams - all proctored exams results are immediately given after completing the exam. Student exam questions and answers are not provided once the exam has been taken. Only a final grade is provided. Once the results are in the NESTA system (within 3-5 business days) the student will be notified by email of their next steps.

PFT Certification Exam
The PFT exam is a 100 multiple choice questions – 2 hour proctored exam. Passing score 70 correct or higher. The PFT exam must be proctored; therefore exams are given at Prometric testing centers. To locate a testing facility near you, please go to http://www.prometric.com/NESTA There are over 400 testing locations within North America.

PFT Proctored Exam Fees and Extensions
Students who did not meet the exam passing requirements can purchase a retest 60 days from the date of the exam by clicking on the "fees" tab above or by calling our offices at 866-348-6692. Exam extensions can also be purchased on the same page.

Written Exam Policies(non-proctored exams)

Grading
Grading takes place once per week. Exam results are graded in the order received and may take up to five weeks or less to grade. Students will be notified of their results by email only.

Retest Fees
Students who did not meet the written exam passing requirements the first time may retake the written exam again. If the student does not pass after the second try, the student will be responsible to pay a $95 retesting fee and will receive two additional attempts at the written exam.

PFT Retesting Fee

To request and purchase a retest for either the Personal Fitness Trainer (PFT) program, please click on the button below. You will be given 90 days from the day NESTA re-assigns your testing ID.

Upon ordering and student verification, the student will receive an email with their new testing information within 5-10 business days.

Attention PFT Students Only: As of January 1, 2008 students will have to wait 60 days before retaking the exam. The 60 day waiting period is in accordance with the NCCA accreditation requirements in order to ensure basic level competency through knowledge learned.

Price: $95

 

PFT Exam Extension

To request a 90-day exam extension for either the Personal Fitness Trainer (PFT) program, please click on the button below.

Upon ordering and student verification, the student will receive an email with their new testing information within 5-10 business days.

Price: $95

 

Written Exam Retest Fees (non-proctored exam)

Please contact our customer service department to make arrangements to pay for the written exam retest.

 

Request Certificate

If you have lost, damaged or need you name changed on your certificate or need an additional certificate, please select the option below. Student verification will be confirmed at the time of reissuing the certification.

*At the time of check-out please make sure you enter your name how you want it to appear on your certificate.*

Price: $25